Good tradies have an established client base because of the quality of their services. However, are referrals enough to sustain growth and maintain sales levels? It’s important to have a robust admin process to be successful. You need good processes and systems to reinforce your good work.
The trades industry is very competitive so the little things can make you stand out. Customer service benchmarks have been set high because of Flight Centre, Deliveroo and Uber, among other successful organisations focusing on customer experience. Expectations on customer service have increased and your customers will expect nothing less from tradies like you.
When a customer communicates with you, you need to meet these expectations to win the customer. According to studies, customer loyalty is becoming less even if expectations are being met. You can only guarantee a returning customer by exceeding expectations so you need good processes and systems to support the growth of your trade business.
How to grow a trade business
Tradies need to be on top of their emails. Don’t let customer enquiries be unanswered for more than several hours. Be sure to answer your phone or the customer will call someone else to get the information and services they need. You should also deliver quotes out as quickly as possible.
All your documentation must be presented accurately and professionally. Get your invoices out as fast as you can so you have the cash in the bank and reduce the risk of errors that can cost you money. Follow up on your quotes as follow ups are often appreciated and will help you win business.
Use a job management system with the features and functions you need to run the business effectively. It is very useful for a trades business. You can also use a CRM to capture all customer info in a centralized database. Returning customers expect you to know them well. You can also use this to send emails to your customers.
Make sure you’re on top of your bookkeeping as reputation is very important in the trades industry and losing track of books may cost you. Do these things and deliver great service so you can watch your trade business grow.
As you look for different ways to grow and improve your business, seeking professional advice could prove to be an important and helpful decision.
You can click here to speak to a business, accounting and bookkeeping firm. We also offer hospitality business consultation and mortgage services. We will give you a call to know more about your needs. We will explain to you how we can improve your business.
We would love to help you formulate investment strategies and streamline your processes to take your business to the next level. Our goal is to help you grow your business, find ways to invest more and increase your productivity.
Sky Accountants Ballarat
Phone: 1300 328 855
Office Address: 902 Howitt Street, Wendouree, Victoria 3355, Australia
Postal Address: PO Box 2234, Bakery Hill, Victoria 3354
Sky Accountants Gisborne & Macedon Ranges
Phone: 03 97444522
Office Address: 45 Hamilton Street, Gisborne, Victoria 3437, Australia
Postal Address: PO Box 270 Gisborne Victoria 3437