Technology trends in the hospitality industry in 2018

By Karissa Fowkes

Tech trends constantly change and the hospitality industry appears to be supporting technology for sustainable programs and improved customer experiences.  This year, the biggest technology trends are easy mobile payment, in-house recharge facilities, digital menus, plant-based technology and trackable produce.

hospitality business

1. Cardless payment

The cardless payment technology hype in Australia has started a few years ago and the hospitality industry is becoming more and more reliant on the tap-and-go system.  Many customers now forego cash in favour of their smartphones to pay at restaurants.  It may even have become a need in the industry.

Invoice2Go and CommBank have introduced affordable technology that allows small businesses to accept payments such as tap-and-go systems.  It is not impossible then that most, if not all, fine dining restaurants and local takeaway shops alike will offer this service soon.

2. Wireless recharge facilities

Meanwhile, wireless recharge facilities are also starting to create memorable customer experiences.  You can easily install wireless power stations in your venue so your customers will instantly notice the benefit.  It can bring more business into your venue.

3. Digital menu

Digital menus or do-it-yourself ordering systems, on the other hand, are more environmentally friendly and fun to use.  These often come in a tablet form which links to the kitchen, reducing the need for wait staff and saving your business manpower costs.  Digital menus also improve the accuracy of ordering and effectively avoid confused bills and incorrect dishes.  Customers can also enter notes for special requests and find nutritional information and updates on the tablet.

4. Plant-based technology

Veganism has taken over Australia as well, requiring specific ingredients and imaginative plant-based food options.  Vegan burgers, dairy-free ice cream and cheese and flour-free bread have been making waves recently and non-vegans are being encouraged to eat more vegetables in lieu of meat.  It may be a good idea to experiment with reusing food scraps, fermentation and pickling to create delicious items on your menu.  Because of the focus on health, customers have also become interested where the produce is coming from.  There is now a chip technology that tracks produce from farm to table, effectively eliminating concerns over factory farming conditions.

Change is good and welcoming technology could be an exciting move for your business in this increasingly tech-driven time.  It does not have to be expensive but knowing about small projects you can begin with can be the start of bigger projects in the future.

Want to know more about the real score of your venue?  Click here to speak to experts who specialise in the hospitality industry.  We are big believers in the use of professional tools to manage your business.  The right tools can streamline your processes so that your business is best placed to trade profitably.

Sky Accountants’ goal is to help hospitality businesses maximise their full potential by developing tailored strategies and systems that allow them to save time and money.  Low costs, efficient systems and fast turnarounds are ingredients to success but keeping track of profits and expenses are also just as important for your business.

With our years of experience, you can also consult us about your business structure, operations & management, tax breaks & obligations and other concerns surrounding your hospitality business.

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Accountants Ballarat Office

Phone: 1300 328 855
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