Accountants Sunbury: How to Predict the Growth of your Business

Customers and a strong referral base is extremely important for the future growth of any business. A useful tool for measuring this is the customer satisfaction survey that can predict the likelihood of a customer referring your business or repurchasing from you in the future. You can request this survey from Sky Accountants Sunbury.

restaurant bookkeeping services
Pixabay

Fred Reichheld has developed the Net Promoter Score methodology that asks customers a question which predicts both referral and repurchase: “On a scale of 0 to 10, how likely are you to refer to a friend or colleague?” Findings show that customers who answer with a 9 or 10 usually refer the company and/or repurchase from it. Therefore, businesses who score well on the survey are more likely to grow than those with lower scores.

To measure how your company is doing, survey some of your customers and ask them the above question. According to Reichheld, the customers who give you a 9 or 10 are called your Promoters. Those who rate you a 7 or 8 are your Passives and those who score you from 0 to 6 are your angry customers called Detractors. To know your Net Promoter Score, just subtract the percentage of your Detractors from the percentage of your Promoters. If your Promoters are at 45%, Passives at 20% and Detractors at 35%, your Net Promoter Score would be 10% (45 – 35 = 10). Sky Accountants Sunbury can help with this.

The average score of companies is 10 to 15% so if your score is above 15%, you can expect your business to grow faster than the economy. This methodology could be very useful to small businesses because it’s an inexpensive and easy way to survey customers. Because it takes respondents less than five minutes to answer, there’s every likelihood of a high response rate. Those who are planning to sell their company in the future can track their customer satisfaction with this recognised tool and allow potential investors or acquirers to know how satisfied their customers are. Some investors even insist on performing a Net Promoter Score survey before they invest in a business.

As you look for different ways to grow and improve your business, seeking professional advice could prove to be an important and helpful decision.

You can click here to speak to a businessaccounting and bookkeeping firm. We also offer hospitality business consultation and mortgage services. We will give you a call to know more about your needs. We will explain to you how we can improve your business.

We would love to help you formulate investment strategies and streamline your processes to take your business to the next level.  Our goal is to help you grow your business, find ways to invest more and increase your productivity.

Email Address: info@skyacc.com.au

Business Accountants Ballarat | Ballarat Accountants | Ballarat Mortgage Broker | Ballarat Financial Advisers | Ballarat Accounting Firms | Ballarat Bookkeeping Firms | Ballarat Bookkeepers | Restaurant Accountants in Ballarat | Accountants for Manufacturing Business in Ballarat | Farm Accountants in Ballarat | Accountants for Medical Professionals in Ballarat | Accountants for Tradies in Ballarat | Company Accountants in Ballarat | Company Bookkeepers in Ballarat | Casino Accountants in Ballarat | Spa Accountants in Ballarat | Cafe Accountants in Ballarat | Accountants for Builders in Ballarat | Ballarat SMSF Accountants | Xero Accountants Ballarat

Phone: 1300 328 855
Office Address: 902 Howitt Street, Wendouree, Victoria 3355, Australia
Postal Address: PO Box 2234, Bakery Hill, Victoria 3354

Business Accountants Melbourne | Melbourne Accountants | Melbourne Mortgage Brokers | Melbourne Financial Advisers | Melbourne Accounting Firms | Melbourne Bookkeepers | Melbourne Bookkeeping Firms | Restaurant Accountants in Melbourne | Accountants for Manufacturing Business in Melbourne | Farm Accountants in Melbourne | Accountants for Medical Professionals in Melbourne | Accountants for Tradies in Melbourne | Company Accountants in Melbourne | Company Bookkeepers in Melbourne | Casino Accountants in Melbourne | Spa Accountants in Melbourne | Cafe Accountants in Melbourne | Accountants for Builders in Melbourne| Melbourne SMSF Accountants | Xero Accountants Melbourne

Business Accountants Sunbury | Sunbury Accountants | Sunbury Mortgage Brokers | Sunbury Financial Advisers | Sunbury Accounting Firms | Sunbury Bookkeeping Firms | Sunbury Bookkeepers | Restaurant Accountants in Sunbury | Accountants for Manufacturing Business in Sunbury | Farm Accountants in Sunbury | Accountants for Medical Professionals in Sunbury | Accountants for Tradies in Sunbury | Company Accountants in Sunbury | Company Bookkeepers in Sunbury | Casino Accountants in Sunbury | Spa Accountants in Sunbury | Cafe Accountants in Sunbury | Accountants for Builders in Sunbury | Sunbury SMSF Accountants | Xero Accountants Sunbury

Business Accountants Gisborne | Gisborne Accountants | Gisborne Mortgage Brokers | Gisborne Financial Advisers | Gisborne Accounting Firms | Gisborne Bookkeeping Firms | Gisborne Bookkeepers | Restaurant Accountants in Gisborne | Accountants for Manufacturing Business in Gisborne | Farm Accountants in Gisborne | Accountants for Medical Professionals in Gisborne | Accountants for Tradies in Gisborne | Company Accountants in Gisborne | Company Bookkeepers in Gisborne | Casino Accountants in Gisborne | Spa Accountants in Gisborne | Cafe Accountants in Gisborne | Accountants for Builders in Gisborne | Gisborne SMSF Accountants | Xero Accountants Gisborne

Phone: 03 97444522
Sunbury Office Address: Suite 13, 33-35 Macedon Street, Sunbury, Victoria 3429, Australia
Gisborne Office Address: 45 Hamilton Street, Gisborne, Victoria 3437, Australia

Postal Address: PO Box 270 Gisborne Victoria 3437

Disclaimer

Like this? Share it...

Related Reading

Leave a Reply

Your email address will not be published. Required fields are marked *

For security, use of Google's reCAPTCHA service is required which is subject to the Google Privacy Policy and Terms of Use.

I agree to these terms.